Are my Papa Mountain rolls supposed to arrive frozen?
No, our fully-baked rolls are stored frozen, but we ship them at ambient (room) temperature, ensuring they arrive within 48 hours or less. The rolls will be thawed and ready to eat upon arrival. You can simply heat and enjoy, or store them in the freezer for later.

Are the rolls still safe to eat if they arrive thawed?
Yes, the rolls are fully baked and shipped to arrive within 48 hours or less. They are safe to eat upon arrival. You can store them in the refrigerator or freezer. If storing in the freezer, please refer to the printed best-by date. If storing in the refrigerator, use or freeze them within 5-7 days of purchase.

What should I do when I receive my Papa Mountain rolls?
When you receive your Papa Mountain rolls, you can enjoy them right away by simply heating and eating. If you’re not planning to eat them immediately, store them in the refrigerator and consume them within 5-7 days, or place them in the freezer and refer to the printed best-by date for longer storage.

What is the ideal heating time for the rolls upon arrival?
If the rolls are already thawed, the lower cook time on the package (about 5 minutes, depending on your oven) should work well. If the rolls are frozen, the medium to higher range (6-7 minutes) may be best, depending on your oven.

How long can the rolls be stored if they arrive fresh or at room temperature?
If the rolls arrive fresh or at room temperature, you can store them in the refrigerator for up to 5-7 days. For longer storage, place them in the freezer and refer to the printed best-by date.